To maintain the highest hygiene and safety standards for our food products, Balaji’s Mart follows the Refund Policy outlined below.
This policy should be read alongside our Terms and Conditions and Privacy Policy to avoid the repetition of general service and data handling terms.
Cancellation Policy
Customers can initiate a cancellation directly through the “My Account > Orders” section on our website. The cancellation option remains active only until the order status is updated to “Processed” or “Shipped,” or within 24 hours of order placement, whichever is earlier. Once the cancellation is triggered by the customer, the system will automatically process the request. After the order has been dispatched, the cancellation button will be disabled, and the order can no longer be cancelled. For successfully cancelled orders, the refund will be automatically triggered to the original payment source within 5-7 working days.
Perishable Goods Policy
Due to the perishable nature of food products, returns or replacements are not accepted. However, eligible claims will be resolved through refund as per policy.
Eligibility for Claims
A request for a refund will only be entertained if the product meets one of the following conditions:
Transit Damage:
The product packaging is damaged or tampered with at the time of delivery.
Quality Issues:
The product is found to be stale or spoilt upon opening.
Incorrect Item:
The product received does not match the item listed on your invoice.
Filing a Claim
To ensure a swift resolution, any discrepancies must be reported within 48 hours of the recorded delivery time. To file a claim, please provide:
Proof of Purchase:
A digital copy of your bill or invoice.
Visual Evidence:
High-quality photographs of the product and packaging clearly showing the defect or damage.
Please submit these details via our official contact channels. Reports made after the 48-hour window will not be eligible for consideration.
Evaluation and Resolution
Every claim is subject to verification and quality assessment by Balaji’s Mart. If the claim is approved, a refund of the purchase price will be processed to the original payment method.
Refund Resolution Policy
We sincerely apologize if you receive a product damaged during transit, stale/spoilt, or an incorrect item due to a packing error. While we conduct rigorous quality checks before dispatch, we take full responsibility for verified grievances.
Due to the perishable nature of our food products and to maintain strict hygiene and safety standards, Balaji’s Mart does not offer product replacements or returns. Approved claims will be resolved only through a refund to the original payment method.
Refund Processing & TAT
Approved refunds are processed back to the original payment method used during the transaction. Once approved, the refund will be initiated within 2 working days. The amount will typically reflect in your account within 5 to 7 working days, depending on the processing timelines of the Payment gateway or your respective bank. Balaji’s Mart is not responsible for external banking delays, but we will provide the ARN (Acquirer Reference Number) upon request to help you track the refund.
Contact for Claims & Grievances
To report an issue within the 48-hour window, please reach out to us:
- Email: care@balajismart.com
- Phone: 044 2244 0566
- Address: 15, Krishna Street, Rail Nagar, Kadapperi, Tambaram West, Chennai, Tamil Nadu 600 045.